Return Policy

Last updated: December 26, 2025

1. Return Window

We offer a 30-day return window for most items. The return period begins from the date of delivery. Some products may have different return policies as noted on the product page.

2. Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • All tags and labels must be attached
  • Item must not be damaged or altered
  • Return must be initiated within 30 days of delivery

3. Non-Returnable Items

The following items are not eligible for returns:

  • Personal care items and cosmetics
  • Underwear and swimwear
  • Custom or personalized items
  • Digital downloads and software
  • Gift cards
  • Items marked as "Final Sale"

4. How to Return

To initiate a return:

  1. Log into your account and go to My Orders
  2. Select the order containing the item you want to return
  3. Click "Return Item" and follow the instructions
  4. Print the return label and package your item
  5. Drop off the package at any authorized shipping location

5. Return Shipping

Return shipping is free for items that arrive damaged or defective. For other returns, return shipping costs may apply. You will be notified of any shipping charges during the return process.

6. Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Refunds are issued to the original payment method
  • You will receive an email confirmation when the refund is processed
  • Bank processing times may vary (3-10 business days)

7. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately within 48 hours of delivery
  • Include photos of the damage
  • We will provide a prepaid return label
  • Replacement or full refund will be issued

8. Exchanges

We offer exchanges for different sizes, colors, or styles of the same item. Exchanges are subject to availability. If the desired item is not available, we will process a refund.

9. International Returns

International returns are subject to additional shipping costs and import/export fees. Please contact our customer service team for assistance with international returns.

10. Contact Us

If you have questions about our return policy or need assistance with a return, please contact us at Contact Page or call +123 1234 5678.